Residential Recycling and Rubbish Collection

New kerbside collection service starts on 30 September 2019

All houses should now have their new bins. If you do not please call us on 06 759 6060.

Over the weekend 28/29 September red bags will be accepted at transfer stations for free.

Red rubbish bags will no longer be collected or accepted at transfer stations for free from 30 September. Only use your bins from this date. All landfill rubbish taken to a transfer station will incur a fee.

Service information

A weekly recycling and rubbish kerbside collection service is provided to all properties on the collection route. This is paid via your rates as a targeted rate, which is $188 for the 2019/20 year.

Find your collection day for recycling and rubbish

If your rubbish day falls on a public holiday your rubbish and recycling is still collected as per normal.

Bin/crate  Colour  Collection frequency  What can you include 
 23L bin for food scraps Green  Weekly  Food scraps 
240L wheelie bin for mixed recyclables Green with a yellow lid Fortnightly Paper
Card
Plastic bottles and containers 1-7
Tin and aluminium cans
60L crate for glass

Additional glass crates are available for $15.50 each from the Civic Centre.
Blue Fortnightly with landfill bin Jars and bottles used for food and beverages
 140L wheelie bin for landfill waste Green with a red lid  Fortnightly with the glass crate 

Non-recyclables

Note: Collected on alternate weeks: glass crate and landfill one week, recycling bin the next week. Food scraps bin will be collected each week.

Which bins go out which week?

Check your address in our Recycling and Rubbish Day search to find out which week to put out the glass and landfill bins and which week to put out the recycling bin.

Three step warning system for non-recyclable items in your bins

Step1: A friendly reminder sticker
Your recycling may still be collected but will be checked next time.

Step 2: A warning
Your recycling may or may not be collected. Please remove non-recyclable items and put out your bin on the next collection day.

Step 3: Final warning
Your recycling will not be collected until you can prove to the Council that you will recycle correctly. You will also receive a letter advising you of this. 

How heavy can my bins be?

Maximum weights:

  • Food scraps bin: 10kg.
  • Recycling bin; 70kg
  • Glass crate: 12kg
  • Landfill bin: 35kg

My rubbish has not been collected

  • Is it in a NPDC-branded kerb-side bin? 
  • Did you put it out on the right day by 7am (check our recycling and rubbish day search)? Note: on the one-way system on Powderham and Vivian Street, bins need to be out by 6am.
  • Is it too heavy? See the maximum weights above. 
  • There are four types of trucks: one for food scraps, one for mixed recycling, one for glass and one for landfill waste. This might mean that each of your bins are collected at different times. 

My recycling has not been collected

  • Is it in the NPDC kerbside collection bins? There is a blue crate for glass and the yellow-topped wheelie bin for mixed recyclables.
  • Did you put it out on the right day by 7am (check our recycling and rubbish day search)? Note: on the one-way system on Powderham and Vivian Street, bins need to be out by 6am.
  • Does your recycling contain some non-recyclables items? Please check our list of non-recyclables items on our recycling search or our recycling web page. Please be aware that if non-recyclable items are placed in your recycling bin it may not be emptied and your recycling collection may be suspended.
  • Are the bottles in your glass crate above the height of the bin? To reduce the risk of spills and broken glass bottles must not come up over the side the bin. Additional bins are available. 
  • There are four types of trucks: one for food scraps, one for mixed recycling, one for glass and one for landfill waste. This might mean that each of your bins are collected at different times. 

Is there assistance for elderly or disabled householders?

We have a service available for those who require assistance getting their bins to the kerb.

This service is available for an annual fee, and is for those with a genuine need and do not have assistance available on their day. You will need to provide a letter from a medical or social care professional to support your eligibility for this service.

Not all requests are granted. We have to consider whether you have a medical need for this service and there is no one else to help you on rubbish day.

In assessing your application, a Council contractor will visit your property to check if it is feasible to collect your recycling and rubbish directly from your property. We require at least 10 working days to process your request.

The annual fee only needs to be paid when you receive confirmation that your application is granted. When your payment clears, we will let you know when the service will start.

If you are not eligible for this service then we recommend the following options:

  • Do not wait until your glass crate or recycling bin is full before putting it out - it will then be lighter to carry.
  • Get a neighbour, friend or family member to assist. Your recycling and rubbish can be put out on the kerb the night before collection day if required.
  • If you only have a small amount of glass, ask your neighbour if you can place it in their crate to save carrying your crate.

What about rural properties?

Rural properties that are within the designated collection area and that pay the targeted rate receive the rubbish and recycling collection service.

Rural households outside the collection area will not have any rubbish picked up along the trucks' travel routes. Instead the households can either:

  • Contract a private company to collect the household waste, or
  • take the recycling and rubbish to a transfer station. Recycling is accepted free of charge and there is a fee for landfill waste disposal.

Find our transfer stations.

Can I use bins from private contractors?

If you hire a wheelie bin from Waste Management Ltd (or another private company), you will be able to continue to use this service alongside the Council kerbside collection. This is a private arrangement between you and Waste Management Ltd and that agreement is separate from the Council service. The empting of these leased bins will not be done at the same time as the Council’s weekly rubbish collection and if you are in the collection area you will still be required to pay the Council's targeted rate for rubbish and recycling.

Who paid for the bins?

All four kerbside bins (food waste, mixed recycling, glass and landfill) are provided by NPDC and are owned by NPDC. The kerbside collection is paid via a targeted rate. Please note the bins must stay with the property when it is sold or a rental tenancy changes. 

Can I get extra crates and bins?

Additional glass crates are available for $15.50 each and will be emptied with the other crate on your collection day. However additional food scraps, mixed recycling and landfill bins are not available.

Do I get a replacement bin if it has been damaged or stolen?

Bins that are on your property are your responsibility to care for, so if they are damaged, stolen or misused while on your property they will not be replaced by NPDC. You can buy replacement bins from us.

Bins that are damaged or stolen on collection day while they are on the kerb for collection or after they have been emptied will be replaced by NPDC provided that have not been put out days early or left out days later.

NPDC will replace bins and or parts (such as wheels) due to normal wear and tear.

What happens if someone sells or re-rents their property part-way through the year?

The bins belong with the property and must stay with the property when it is sold or a rental tenancy changes.

Are plastic bags able to be recycled?

No, they get tangled in the machinery so are not able to be recycled. This includes supermarket bags, and product bags like baby wipe bags, spaghetti, or bags that fruit comes in (e.g. grapes). 

What do I do with the red rubbish bags I have left over?

Red rubbish bags will not be picked up from the kerbside. You can use them to take rubbish to a transfer station but they won't be accepted for free, there will be a small charge.

You can also bring excess red bags to the NPDC Civic Centre or one of our service centres and we will distribute them to community groups who have a use for them.

Can I recycle Nespresso coffee pods?

Not through the kerbside recycling collection but you can return your capsules to a Nespresso recycling agent (place in a secure bag to stop leakage):

Sentiments Flowers
508 St Aubyn St
New Plymouth

Simply Blooming Florist & Gifts
43 Tukapa St
New Plymouth

Waitara Floral Studio & Gifts 
Shop 4, 60 Mclean Street
Waitara

Lodge Floral Studio
Iwa Iti St
Waitara

Flower Studio
76 Rata Street
Inglewood  

My bins have not been delivered

Please call us on 06 759 6060 by the end of October.

My bin(s) have been stolen from my property

Taking bins from another person’s property is theft. Please report any incidents to the police.

Any stolen bins should also be reported to NPDC by the end of October. Up to that date, we will replace the bins if you have proof of address.