23 January 2018
The process for buying or developing a property is now a whole lot easier thanks to a New Plymouth District Council initiative to put its services online.
Prospective property owners can now order and pay for land information memoranda (LIMs) online at any time around the clock.
The move is the start of NPDC’s Digital Council initiative to allow ratepayers and residents to access and pay for a wide range of services and review all their NPDC transactions from their computer, smart phone or tablet in future.
Anyone wanting a LIM can now go to a new secure section of the NPDC website, where they can set up a personal dashboard and complete the whole transaction online within minutes. To go straight to the page click here.
The move will complement NPDC’s existing online, phone and front-of-house services, says NPDC Customer and Regulatory Solutions Manager Katrina Brunton.
“This will give people the added convenience of being able to complete a paperless transaction in their own time and at their convenience, from home or work or just out and about,” says Mrs Brunton.
“We’re starting the Digital Council programme with LIMs because they are one of our most commonly used services. Eventually we plan to roll it out to include dog registrations, building and resource consents, alcohol licences and a range of other services.”
The system has undergone comprehensive security testing, she says.
The move caters for an increasingly connected community and a demand for greater convenience, but it will not replace the traditional contact points for customers.
A LIM is a legally-binding document that states everything a council knows about the history of a property and issues that might affect it.
NPDC processes about 700 LIM applications each year.
Anyone previously wanting a LIM could access the application form online, order an email version and pay for it with online banking.
However, a paper copy of the completed form had to be delivered to the NPDC, or faxed or emailed with payment.
The new system allows customers to submit their application online and use other online payment methods including credit cards.