Good Results from Public Survey

14 June 2016

The district’s improved rubbish and recycling service has received a big tick of approval in this year’s survey of public satisfaction with New Plymouth District Council.

Almost nine in 10 survey respondents were either satisfied or very satisfied with the service, which was introduced in October last year.
In other notable outcomes the Council again received higher satisfaction ratings than peer local authorities* in numerous areas including car parking, sewerage, swimming pools, water supply and roads.
There was also high satisfaction with the quality of life in the district with 76 per cent of respondents describing it as very good and 22 per cent as good.
Mayor Andrew Judd says: “We’ve had some really pleasing results from this year’s survey – the satisfaction levels with our rubbish and recycling service are particularly encouraging.
“There are some less positive results that we’ll need to address but overall the survey suggests people are largely happy with Council services and facilities.”

The survey found that 84 per cent of respondents were satisfied with how rates are spent on services and facilities – an improvement on 82 per cent in the 2015 survey and 80 per cent in in 2014.

Sixty-one per cent of respondents said there was something the Council had done well in the past year, up from 57 per cent in the 2015 survey and 52 per cent in 2014.
The telephone survey was conducted on the Council’s behalf during February by the National Research Bureau. Some 402 people were interviewd, across New Plymouth, Clifton, Inglewood, Kaitake and Waitara.
* Peer local authorities include Ashburton, Gisborne, Hastings, Rotorua, Taupo and Whakatane district councils.