Unfortunately, under a Level 4 alert level we need to make temporary changes to how waste is collected from your property. As of Wednesday 25 March, we can no longer collect glass recycling, mixed recycling or food scraps, due to safety risks.
We will shift to a weekly landfill collection for landfill waste.
Until further notice, please help us reduce the pressure on essential service staff by doing the following:
- Reduce waste wherever you can.
- Store glass on your property in your blue crate or other containers.
- Store mixed recycling on your property in your recycling bin, or other containers.
- Put out your landfill bin when needed. These will be collected weekly, on your usual collection day.
Please note pick up times on your collection day may change. So please have your bin out by 7 am, but be patient if emptying takes longer than usual. Please place any gloves, tissues or facemasks in a tied off bag or inside other packaging, before placing in bin.
If you cannot compost food scraps at home, place food scraps in landfill bin. To keep your landfill bin cleaner, wrap or put food scraps inside waste packaging or in a tied off bag.
Download the NPDC Recycling and Rubbish app to check your bin day, available on the Apple App Store and Google Play. Please note this link will only work on mobile devices.
Will my rubbish still be collected during alert level 4?
Yes, but the collection of waste will be limited to Landfill collection only (red lidded wheelie bin).
There will be no collection of glass or food scraps bins
Place all waste including food scraps and recyclables in the landfill bin and place at kerbside by 7am on the day of collection in your area.
Please store any glass at home until it can be recycled again
Please ensure that any gloves, tissues or facemasks are put in a bag before disposing in bin.
Why is there only a landfill collection during alert level 4?
The recycling processing plant will not be able to operate under alert level 4, as recyclable items are sorted by hand, and staff cannot maintain physical distancing within our plant. There is also a risk of Covid-19 being spread to collectors and sorters on bottles and other recyclables.
How often will my landfill bin be collected during alert level 4?
Your landfill bin will be collected weekly from Wednesday 25 March until further notice.
Will my collection day change during alert level 4?
No, your collection day will remain the same, please make sure that you have your bin out at the kerbside by 7am to ensure it is picked up.
Will the usual time my landfill bin is collected change now that we are in alert level 4?
It may be earlier or later depending on the workload of the collection trucks. Please make sure you place your bin to the kerbside by 7am to ensure it is picked up.
Can I put landfill waste in my recycling bin and put it out instead of using my landfill bin?
No – we would like to try to maintain as normal a collection as possible so your recycling bin should only be used to store recyclables. Any rubbish that you want collected from the kerbside during this period should be put into the landfill bin.
Can I put my recycling out during alert level 4?
No we cannot accept any recycling at the kerbside during this time, as our recycling processing plant cannot operate. If you can store your recycling, please do so. If not you can place it in your landfill bin for collection.
What do I do with my recycling if I can’t put it out to the kerbside?
Please store at home if you are able. Once the recycling processing plant is operational again you may take it to a transfer station/The Junction for free. If you are unable to store it please place in your landfill bin.
What do I do if my recycling bin is full and I can’t store my recycling?
If your mixed recycling bin is full and you cannot store your recycling, start placing your recycling into the landfill bin.
Why can’t I recycle during alert level 4?
The recycling processing plant will not be able to operate under alert level 4 and also due to the risk of Covid-19 contamination potential in recycling bins and glass bottles.
Why is there a recycling truck collecting my landfill bin or vice versa?
We may need to use either kind of truck to ensure the kerbside collection is completed each day now that landfill collection is weekly.
Will glass be collected during alert level 4?
No we cannot collect glass at this time due to the manual handling and risk of possible Covid-19 transmission from any glass bottles. Please store your glass at home until recycling services are available. Please do not place it into the landfill bin.
What do I do with my glass if I can’t put it out to be collected?
Please store your glass at home until recycling services are available. Please do not place it into the landfill bin.
Will my food scraps be collected during alert level 4?
No we cannot collect food scraps in the green food scraps bin at this time. Please compost food scraps at home or place them in your landfill bin. To keep your landfill bin cleaner, wrap or put food scraps inside waste packaging or in a tied off bag.
What do I do with my food scraps if I can’t put them in my food scraps bin?
Please compost them at home if you are able. Otherwise place them in your landfill bin.
How can I check when to put my bin out?
Download the NPDC Recycling and Rubbish app from the Google Play or Apple App Store (note link will work on mobile devices).
Are the transfer stations open during alert level 4?
Yes they will be open for landfill waste and whiteware.
Can I take my recycling to the Junction or the transfer stations during alert level 4?
No both the Junction and transfer station are unable to accept any recycling at this time as the processing plant is not operating.
Is Colson Road landfill still open to accept special waste during alert level 4?
Yes it will be open at specific times to receive special waste, only from approved customers.
Can I put compostable green waste into my landfill bin during alert level 4?
No the usual rules apply to what you can place in your landfill bin and that includes not putting in compostable green waste. Please compost any garden or green waste at home.
What do I do with any medical waste during alert level 4?
Please ensure that any gloves, tissues or facemasks are put in a bag before disposing in the landfill bin.
Medical waste such as needles should not be disposed in the landfill bin. Contact your local pharmacy or medical centre for disposal options.
What do I do with my e-waste during alert level 4?
Please store at home until further notice. We cannot accept e-waste at this time.
What can I take to the transfer station during alert level 4?
You can take all general landfill waste and white ware. Charges still apply, EFTPOS only, NO cash will be accepted.
E-waste, recycling and greenwaste will not be accepted.
Can I take greenwaste to the transfer station during alert level 4?
No, as the greenwaste cannot be processed during alert level 4. Please store this until further notice.
Is the Junction re-use shop open during alert level 4?
No the Junction shop will be closed until further notice.
What if my landfill bin has not been collected?
If your bin is not collected by evening check whether any of the below reasons apply:
Only landfill bins
- It wasn't out on time - bins need to be out by 7am (or 6am if you are on the one-ways system on Powderham or Vivian Street)
- It was out on the wrong day - check your bin collection day
- Your bin had incorrect items in it - check for a sticker on your bin
- Your bin was overweight or overfilled - check maximum bin weights below
- Your bins were not placed at the kerbside correctly - check your bin for a sticker
- If your bin has not been collected please address any issues above and put it out on the next collection day.
If none of these apply please phone us on 06 759 6060 or email us at email@example.com so we're aware of a missed collection and we can send someone back to empty it. Please leave your bin at the kerbside until it has been emptied.
What about our Zero Waste goal?
This is an unprecedented situation and we need to adapt. While you are at home you can do a lot to minimise your waste. We will provide some waste minimisation tips over the coming weeks to help. Also check the website for more info.
Is Bonny Glen landfill still open and operational?
Yes the Bonny Glen landfill will remain open. We are working with them on the likely rise in the amount of waste going there.
Will Colson Road Landfill come into play?
The landfill will open for special waste only as normal on Tuesday 24 March and will open on Wednesday 25 March until 11:30am to take asbestos and other waste that can’t be stored.
From Friday 27 March it will open for limited times for special waste disposal on Tuesdays and Fridays from approved customers for special waste from essential services only, including food producers.