Residents pay for water as a separate uniform charge as a targeted rate. Businesses are metered and pay on a cubic metre basis.
Water connections and disconnections
For new residential, rural, coastal and commercial users you need to complete a water connection/disconnection form to get your water connected.
A rural water connection is only available on a restricted flow (one cubic metre or 1000 litres per day minimum).
You will need to complete a water application/disconnection form (below) to get your water disconnected. For temporary disconnection get your plumber to disconnect the service on your side of the toby or manifold box.
Approved contractors
| Company name | Name | Phone number | Email address | Category |
|---|---|---|---|---|
| City Care Water | Tony Ewens | 06-769 5670 | tony.ewens@citycare.co.nz | Maintenance Contractor |
| Offshore Plumbing Services Ltd | Racheal Cottom | 06-755 2261 | contact@offshoreplumbing.co.nz | A & B |
| Fulton Hogan Ltd |
Scott Ryan | 06-755 9697 | scott.ryan@fultonhogan.com | A & B |
| Water Connections by Baza Ltd | Barry Bayliss | 027 457 3982 | baza@waterconnections.co.nz | A & B |
Water leaks
We are responsible for the maintenance of the mains and pipes leading up to your boundary and including your toby or manifold as well as fire hydrants. This also applies to right-of-ways. Leaks in pipes from your toby to your house are your responsibility to fix.