Stormwater and Flood Protection

Flooding? Missing manhole lid? Blocked drains? Report It!

If you notice flooding on public property (parks, roads, footpaths) or someone putting something other than water down a stormwater drain (such as paint or oil), missing, lifted or damaged manhole lids, these issues are urgent so phone us on 06-759 6060 (24 hours a day, seven days a week), giving as much information as possible (e.g. location, quantity, etc).  

For all other non-urgent issues please contact us on 06-759 6060 (24 hours a day, seven days a week), email us on or use our online contact us form.

We are responsible for 1,432kms of water, sewage and stormwater pipes throughout the district. This includes the pipes right up to your boundary.

In general, if there is a water course or open stormwater drain on your property, it is your responsibility to keep this clear and clean of debris. By letting garden waste and other refuse accumulate on stream banks and be washed downstream you may be unwittingly blocking our flood protection network and putting other people and property in jeopardy.