Covid-19 Rates Relief

Has your household or business been hit hard by COVID-19? We’ve approved a rates relief package that might help.

There will be no late penalties until 1 July 2020 if you can’t pay your May rates bill now. If you agree to a payment plan, there will be no penalties until 1 July 2021.

If it’s likely you’ll still be in difficulty, you can ask for a rates holiday for six months with low-interest repayments.

If you ask for a rates holiday, then conditions apply:

  • You must provide evidence of at least a 30-per cent reduction in income for a period of at least one month compared to the same period in the previous year. This may include evidence from your bank, accountant or employer.
  • You must agree to a payment plan, up to 12 months, to pay rates after the end of the six-month deferment.
  • Interest may be charged during the six-month deferral timeframe.  The interest rate shall be set at 1 per cent less than NPDC’s average rate of borrowing.
  • If you fail to meet the arrangements agreed to with NPDC a rating charge may be registered on your certificate of title. 

We'll do our best to respond within 5 working days of receiving your application.

Apply for a Rates Deferral

You can apply for a rates deferral by filling in the online form below or you can use the PDF form, which can be submitted by post or in person once our service centres reopen.

Other Information

You can also ask for your 2020/21 rates to be postponed for three years, using the postponement form below.  

You can view the full Covid-19 Rates Relief Policy by clicking on the PDF document at the bottom of this page.

To find out more about rates relief, call 06-759 6060 or email

This package could result in NPDC increasing borrowing by about $8million over the next 12 months which we’ll be carefully monitoring. 

This is the first step in our Back on Our Feet Plan which will see us working with the Government and other partners to kickstart our economy as we move through the different alert levels.