The following FAQ are designed to help answer your questions about online LIM applications.
Registering with myCouncil
You will be asked to register the first time you visit myCouncil. You can do this by selecting the Register button at the bottom of the login screen and entering your email and a password. You will receive an email to the email address that you provided verifying your registration. Please click the link in this email to confirm that you have registered.
If you don't receive a registration email, please check in your junk or spam email folders.
Why do I need to register?
Registering your details allows you to use our online application and payment system. You can return to myCouncil, login and get updates on your application. You will also be able to see a record of all myCouncil transactions you've made.
What do I do if I forget my password? You can select the Forgot Password option on the login screen to reset your password. An email will be sent to the email address that you have provided when you registered. This will contain a secure link that you can click to reset your password.
Login to myCouncil >
Can I apply for a LIM as an individual, business or organisation?
You have the option to apply as an individual, business or organisation.
How do I check that I have the correct address?
When you enter the address in the property details field it will display the address and it will bring it up on a GIS map. You'll need to click to confirm that the address is correct.
What do I do if I don’t know the actual address of the property but have the Lot and Deposited plan (DP) number?
If you do not know the address you can enter the information you have - including Lot and DP or title number, current owner or what you know the property address to be. A staff member will contact you to confirm the address if required.
How will I receive my LIM?
You can select to have the LIM emailed, sent to you in the post or you can pick up from the Civic Centre. If you wish to have a hard copy you must select either the post or pick up option. You can receive an email copy as well as a hard copy if you require.
How can I pay for my LIM?
You can pay via our secure online payment via Credit Card or Online Banking using Account2Account.
Is my payment secure?
Yes, all payments are made through a secure payment portal (Payment Express).
How will I know that my payment has been completed?
You will receive a confirmation email once your payment has been completed and LIM report ordered. (The customer support team will receive an email that payment has be made by customer.)
What happens if I select the wrong fee category?
You will be contacted by one of the LIMs team before the LIM is started if the category and fees need to be changed. E.g. a change from Residential to Commercial.
If you still need help, please contact us on 06-759 6060.