The Council manages the environmental, social, economic and cultural well-being of New Plymouth District. Through consultation with the community the Council sets policies and bylaws which are regularly monitored and reviewed according to need, community feedback and central government regulations.Operating under the Local Government Act 2002 (which provides the general framework and powers a council has), the Council makes decisions for and on behalf of the local community and sets the district’s overall strategic direction.
Every three years the Mayor, 14 councillors and 16 community board members are elected by the district’s enrolled voters. The full Council, sub-committees and standing committees meet on a six-weekly cycle.
The Policy and Monitoring standing committees have delegated authority from the Council to make final decisions on certain matters, and they make recommendations to the council on all others. The four community boards – Clifton, Waitara, Inglewood and Kaitake – as well as the subcommittees and working parties can make recommendations to the standing committees for them to consider.
The third standing committee, the Hearings Commission, is a quasi-judicial body that meets whenever a formal hearing is required – for instance, to hear submissions on a publicly notified resource consent application.
The Chief Executive and approximately 460 full time equivalent staff provide advice and information to the elected members and the public, implement Council decisions and manage the district’s day-to-day operations.
This includes everything from maintaining more than 280 parks and reserves, waste water management and issuing consents and permits, through to providing libraries and other recreational services and ensuring the district’s eateries meet health standards.
We set out plans for the District in the District Plan and the Community Plan (also called the Long-Term Plan or LTP).
The District Plan includes objectives, policies and rules that manage the adverse effects of activities on the environment with a focus on land use and subdivision activities.
The Community Plan is a 10-year plan for the district, reflecting what type of community the district’s residents would like to live in, and showing how we and other organisations will work to build that community. It is reviewed every three years.
Our annual operating revenue for 2011/12 is more than $173 million and is raised from a number of places –
The surplus of operating revenue over operating expenditure is used to:
More detailed information about out budget and expenditure is available in our 2009-2019 Community Plan.
As the first point of contact for all Council services, the Customer Support Team is a one-stop-shop on anything from lodging a building consent application, information about road closures through to re-issuing your library books over the phone. We can also take payments for your rates, parking tickets, dog registrations, water billing and receive complaints and compliments.In 2010/11:
And did you know that 94 per cent of all enquiries were resolved at the first point of contact!
If you can’t make it into the Civic Centre or one of the library and service centres in Waitara, Inglewood or Bell Block during business hours, give us a call on 06-759 6060. The call centre is available 24 hours a day, seven days a week, with a friendly local person at the end of the line every time. You can also email us at email@example.com, fill in our online contact us form, tweet us via Twitter or post a message on our Facebook page.
We recognise that when you contact us it is important. We want to be responsive in dealing with your requests and issues.These service standards outline the level of service that you can expect when you contact us.
As we work together you can help us by: